DEALR Cannabis

DEALR Shipping Policy

Thank you for choosing your local DEALR! We take pride in our careful handling and packaging to ensure your products arrive in perfect condition. Below is our shipping policy to help guide you through the process:

Order Processing & Shipping Timeline
Once your order is placed, we begin processing your payment promptly. Please note that payment processing occurs only on business days (Monday-Friday), excluding federal and provincial holidays. After payment has been confirmed, our team will prepare your order for shipment. Kindly allow up to two (2) business days for us to pick, pack, and ship your order once the payment has cleared. For compliance reasons, no products will be shipped until payment is received in full.

Carrier & Service Areas
Our primary carrier is ACE COURIER. For this policy:

  • ACE Direct Service Points = locations ACE COURIER serves directly.
  • Remote Areas = all locations outside ACE Direct Service Points.

Free Delivery Thresholds (per order, CAD):

  • ACE Direct Service Points: Free delivery on orders $1,500+.
  • Remote Areas: Free delivery on orders $3,000+.

Delivery Fees (per order, CAD):

  • ACE Direct Service Points: Orders under $1,500 incur a $25 delivery fee.
  • Remote Areas: Orders under $3,000 incur a $100 delivery fee.

Notes:

  • Determination of service area is based on ACE COURIER’s current network coverage.
  • Thresholds apply per shipment and are calculated before taxes and after discounts.

Shipping Restrictions
We are only able to ship to companies that have registered for an account with us and provided a valid Cannabis License issued by the Liquor and Cannabis Regulation Branch of British Columbia. All licenses must display an expiry date that has not yet passed.

In accordance with Health Canada and provincial regulations, we are only permitted to ship products to the address listed on the aforementioned Cannabis License. We are unable to split orders; retail stores operating multiple locations are encouraged to order and ship all products to a single address.

At this time, DEALR does not offer international shipping.

Signature Requirement
Due to the nature of our products, a signature is required upon delivery of your package(s). You must ensure any signor is of legal age. Any signature provided will be recognized by our company as being given by an authorized representative.

Service Interruptions
Please be aware that packages may arrive later than anticipated due to potential service interruptions beyond our control. Such situations may include natural disasters such as flooding or forest fires, which can affect our chosen courier’s operations and delivery timelines.

Additionally, our carriers may experience delays during peak seasons or holidays. Please order early to avoid any potential delays.

Shipping Discrepancies & Damaged Goods
Upon receiving your package, you have 24 hours to report any discrepancies, including missing, incorrect, or damaged items. While our team strives for accuracy, occasional errors can occur as all shipments are hand-packed. To help us address any issues quickly, please retain all original packaging and provide photos of the package and contents when requested. For any returns or exchanges, please refer to our Return Policy for detailed instructions.

Tracking and Missing Packages
Currently, we are unable to provide order tracking details. In the event of missing or lost packages, please reach out to our excellent customer service team for assistance.

If you have any further questions or concerns, feel free to contact our customer service team for assistance.